FREQUENTLY ASKED QUESTIONS

What types of filters are offered by PT. Matahari Filter?

We offer a variety of filters, including water filters, air filters, dust filters, chemical filters, liquid filters, and more.

What industries are served by PT. Matahari Filter?

We serve various industrial sectors, including Manufacturing, Oil and Gas, Petrochemicals and Chemicals, Construction and Infrastructure, Power Generation, Automotive, Mining, Pharmaceuticals and Biotechnology, Food and Beverage, Pulp and Paper, Cement, and Textiles.

What are the advantages of PT. Matahari Filter?

Our advantages include easily accessible communication, quick response times, the ability to modify products according to customer needs, and product issue investigation services for customers.

How can PT. Matahari Filter help improve my company's effectiveness?

We can help improve your company's effectiveness through our filter solutions that enhance the quality of your production processes and protect your equipment from dirt and other particles.

What is the vision and mission of PT. Matahari Filter?

Our vision is to be a leader in the filtration industry with a focus on customer satisfaction and enhancing their experience. Our mission is to understand and meet customer needs through responsive personalized service and high-quality products, as well as to innovate continuously to always provide added value.

How can I contact PT. Matahari Filter?

You can contact us through the office phone number, WhatsApp number, and the email address of PT. Matahari Filter that has been provided.

Does PT. Matahari Filter offer installation and maintenance services?

PT. Matahari Filter is open to various collaborations or specific projects regarding filter materials and products through consultation with the PT. Matahari Filter team in advance.

What is the shipping procedure at PT. Matahari Filter?

• In-city shipping: using our team, 1-2 days from the day of order.

• Inter-island/city shipping: using an expedition service (expedition as per customer choice) express, costs covered by the company. Prices include shipping fees.

• Outside the island: can be communicated with PT. Matahari Filter for further discussion.

What if there is a need from my company for a product that is not available on the product list?

The products we display are our main products. However, we still provide other filter products that you can inquire about through the available contact information.

What does the type/industry field mentioned in the product description mean?

The type/industry field mentioned refers to industries that generally use the product based on the purchase records of PT. Matahari Filter. However, it is also open to other fields of companies that have not been specifically mentioned.

How do I request modifications to the filter products provided by PT. Matahari Filter?

PT. Matahari Filter is open to any type of modification based on the needs of our customers or potential customers. Please contact us using the provided contact information.

What special services are provided by PT. Matahari Filter?

In addition to filter product modifications, we also offer investigation services if you encounter issues with our products or the conditions at your company's site (in urgent or special situations). Please contact us using the available contact information to receive our best consultation.

Is the consultation at PT. Matahari Filter free?

Yes, consulting with us regarding the products you inquire about or need is free of charge.

What are the operating hours for consulting with PT. Matahari Filter?

PT. Matahari Filter is open for consultation/communication during office hours, which are from 08:00 AM to 05:00 PM. Communication outside of office hours is also possible, but please note that the response time may not be prompt.